How to become a 5 stars shipper
How to use our app
HOW TO USE THE APP
Get to know more about our app and how you can have the best experience.
FILL OUT THE BLANKS
Confirm if your country is selected;
Type your full name;
Type your phone number with the area code;
Choose an e-mail that you check frequently.
GETTING A TASK
Click on the push notification of the task to see more details;
Check the details of the task you were assigned. Number of addresses in the route, total distance and how much you will make.
USING THE APP DURING A DELIVERY
ACCEPTING A TASK
Click on the green button to accept a task;
Accepting a task implies that you are willing to complete it respecting all the conditions of the delivery;
Click on each address to see the details of the task such as recipient name, apartment number or any other additional information;
Click on the red button on the top right to use Waze or Google Maps to help you get around the city.
CONFIRMING THE PICK UP
Check if you are at the correct pick up address;
Check if the products you picked up are the same as the ones shown in the app. Don’t pick up more, or less products;
It’s indispensable to click on the green button on the exact moment of the pick up.
CONFIRMING THE DELIVERY OF THE ITEMS
When you arrive at the delivery point, double check the address;
Check the name of the person that is about to get the products;
Also check in the app if there is the need to collect money with the recipient;
Check if you are delivering all the correct items;
It’s indispensable to click on the green button on the exact moment of the delivery.
PROVING THE DELIVERIES
This step is very important for you to proof that you are delivering everything properly;
Use the input of feedback to let us know to whom you delivered the goods (recipient, doorman, family or another person with authorization);
Use the same input for any other information that you find important;
Use the camera feature to take photos proofing your delivery and the integrity of the goods;
Click in the green button to finish.
Learn how to keep your grade above the average.
5 STARS SHIPPER
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